FAQs

General

Who is eligible to participate?

This promotion is open to residents of the United Kingdom (England, Scotland, Northern Ireland and Wales), CI, IOM and the Republic of Ireland (ROI), excluding employees of the Promoter, their immediate families, agencies or anyone professionally connected with the promotion.

Is there an age restriction to take part in the promotion?

Yes, all entrants must be 18 years old or over. Proof of age may be required to claim a prize.

How do I enter?

Online: You can enter your code found in specially marked packs online at www.luckylockers.co.uk

Postal entries: You can enter via post by sending your name, address and phone number along with your unique 9 digit code to Weetabix Lucky Lockers, PO Box 100, Warrington, Cheshire WA4 6FB. Postal entries must arrive no later than 20.10.13 to allow time for entry.

Do I need an email address to participate?

Yes, you need an email address to enter the promotion online.

Why do I need to enter my email address when I enter?

You need to enter your email address so we can let you know if you’re a winner.

Which brands/products are part of this promotion?

This promotion is available on special promotional packs of Weetabix (12s, 24s, 48s, 48s +50%, 72s) including Golden Syrup and Chocolate flavours 24s, Ready brek 500g/750g Original, Weetos 500g, subject to availability.

How long does the main promotion last?

The main promotion starts on the 29th July 2013 and closes on the 27th October 2013.

Is there a limit to the number of times I can enter?

Yes, only one entry per person per day will be accepted. But don’t forget you can enter your code again within 7 days of your first entry for another chance to win. You’ll have to wait 24 hours after your first entry before you can enter your original code again.

I have a query relating to the promotion, who do I contact?

If you have a query relating to the promotion, please email us at support@luckylockers.co.uk .We’ll get back to you within 2 working days.


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Codes

I can’t find my code – where is it?

You can find your unique 9 digit code on the inside of specially marked promotional Weetabix packs. Follow the arrow inside the pack.

How do I enter my code?

You can enter your code online at www.luckylockers.co.uk

I entered my code incorrectly – what do I do?

You can try to enter it again. If you are still unsuccessful, please email us at support@luckylockers.co.uk. We’ll get back to you within 2 working days.

I can’t read my code – what do I do?

If your code is illegible due to a genuine printing problem, please email us at support@luckylockers.co.uk. We’ll get back to you within 2 working days.

How many times can I enter my code?

You can enter your unique 9 digit code twice before it becomes invalid. You’ll need to enter your code for the second time within 7 days of your first entry for another chance to win. Don’t forget you have to wait 24 hours after your first entry before you can enter your original code again.

When does my code expire?

To participate in the main promotion, codes need to be entered before midnight on the 27th October 2013. The late entry draw to win one £500 Hamleys toy shop shopping voucher closes on the 30th July 2014. All codes will expire at 23:00 on the 30th July 2014.

If you’re entering via the postal route entries must arrive no later than 20.10.13 to allow time for entry.

I received a message saying ‘That code's not for these lockers.’

Check that you have entered your code correctly. If you have not previously entered your code within the last 24 hours but the website still says that your code is invalid, please email us at support@luckylockers.co.uk. We’ll get back to you within 2 working days.

I received a message saying ‘That code's been used twice already.’

Your code will expire after it’s been entered twice. Grab another box of Weetabix for another go. If you haven’t entered your code twice, please email us at support@luckylockers.co.uk. We’ll get back to you within 2 working days.

I received a message saying ‘You're a bit late. That code was first used over 7 days ago.’

You need to enter your code for the second time within 7 days of your first entry. After 7 days your code will expire.

I received a message saying ‘Someone's already used that code.’

Check that you have entered your code correctly. If you have not previously entered your code within the last 24 hours but the website still says that your code is invalid, please email us at support@luckylockers.co.uk. We’ll get back to you within 2 working days.


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Winning – Main promotion

How will I know if I’ve won?

You’ll find out instantly online if you’re a winner. Once you’ve entered your code, personal details and clicked on ‘open your locker’ you’ll find out if you’re a winner. You’ll also receive a winner’s confirmation email after you’ve completed your contact details and within 24 hours of winning.

Is there a limit to the number of times I can win?

No, there is no limit to the number of times an entrant can win.

Once I’ve won my prize, how and when will I be contacted?

You will receive a winner’s confirmation email within 24 hours of winning. A member of the Weetabix Lucky Lockers team will contact you via the email address or phone number you registered with within 28 days of your win notification to confirm your details. So make sure your contact details are correct when entering.

Why do I need to enter my phone number when confirming my details?

If you’re a winner, we’ll need to call you to confirm your details before we send out your prize. So make sure those details are correct!


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Winning – Bonus chance to win

What is the Bonus Chance to win?

When playing your code for the second time (same email address required), you will automatically be entered into a separate weekly prize draw to win ‘A Night with the Sharks’. There are 13 weekly prize draws throughout the promotion and a total of 13 x ‘A Night with the Sharks’ prizes to be won.

How will I know if I’ve won in the Bonus Draw?

Weekly winners will be selected at random and notified within 7 days of each weekly closing date by email or post.


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Winning – Wrap-up prize draw

What is the Wrap-up Prize Draw?

For anyone who purchases a special pack of Weetabix with a “Lucky Lockers” unique code after the Main Promotion Closing Date, you will have the opportunity to enter the code into a final Wrap-up Prize Draw which closes at 23.00 on 30.07.14. This draw will take place on 31.07.14. There is one prize - a £500 Hamleys shopping voucher.


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Website

I’ve lost transmission while playing, what do I do?

If you lose transmission try to re-enter your unique code again. If you continue to have difficulties please email us at support@luckylockers.co.uk. We’ll get back to you within 2 working days.

I need to change my details, how can I do that?

If you’ve entered your details incorrectly please email us at support@luckylockers.co.uk. We’ll get back to you within 2 working days.

I am concerned about getting unwanted emails.

We will only send you emails with important information relating to your participation in the promotion. You will be asked whether you want to receive marketing emails when you enter your details online.


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Prizes

What are the prizes for this promotion?

There are 1030 prizes to be won in the Main Promotion 29.07.13 to 27.10.13.

  • 10 x ‘A Night with the Sharks’ at the National Marine Aquarium – Please see full terms and conditions for full prize details.
  • 20 x £500 Trolley Dash at Hamleys Toy Shop – Please see full terms and conditions for full prize details.
  • 500 x Madd Krunk Skateboards (suitable for ages 5+)
  • 500 x Maxi Micro Scooters (suitable for ages 6-12)

There are 13 x ‘A Night with the Sharks’ at the National Marine Aquarium prizes to be won in the Bonus chance to win weekly prizes draws – Please see full terms and conditions for full prize details.

Can I exchange my prize for a different prize?

No, the prize is as stated.

How can I claim my prize?

If you are a winner of a prize, you will receive notification of your win via email. A member of the Lucky Lockers Team will contact you via email or give you a call to confirm your details. Once your details are confirmed your prize will be sent out to your confirmed address.

How long will it take to receive my prize?

Please allow 28 days for delivery of prizes from the day your address details are confirmed by a member of the Weetabix Lucky Lockers team.


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